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| Platinum Sponsors |
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BMC Software Inc.
2101 City West Boulevard,
Houston,
TX
77042
713-918-8800
713-918-3460
www.bmc.com
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BMC Software delivers the solutions IT needs to increase business value through better management of technology and IT processes. Our industry-leading Business Service Management solutions help you reduce cost, lower risk of business disruption, and benefit from an IT infrastructure built to support business growth and flexibility. Founded in 1980, BMC has offices worldwide and fiscal 2006 revenues of more than $1.49 billion. Activate your business with the power of IT. www.bmc.com. |
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CA, Inc.
1 CA Plaza,
Islandia,
NY
11749
631-342-6000
631-342-6185
www.ca.com
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CA (NYSE: CA), one of the world's largest information technology (IT) management software companies, unifies and simplifies the management of enterprise-wide IT for greater business results. Our vision, tools and expertise help customers manage risk, improve service, manage costs and align their IT investments with their business needs. |
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FrontRange Solutions
4120 Dublin Boulevard, Suite 200
Dublin,
CA
94568
925-404-1800
925-404-1305
www.frontrange.com
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FrontRange Solutions USA Inc., provides Service Management and CRM solutions through the award-winning GoldMine® family of solutions for business relationship management, team-based contact management and sales forces automation; and HEAT® solutions for complete service management, including Help Desk, Knowledge Management, Asset Management and Service Level Management. |
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Intel Corporation
Robert Noyce Building, 2200 Mission College Boulevard
Santa Clara,
CA
95054
408-765-8080
www.intel.com
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More people will be using technology in more fascinating ways than ever imagined. Behind all of this progress you’ll find innovative Intel® technology. Intel, the world leader in silicon innovation, develops technologies, products and initiatives to continually advance how people work and live. Additional information about Intel is available at www.intel.com/pressroom. |
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Numara Software
2202 N. West Shore Boulevard,
Tampa,
FL
33635
813-227-4900
813-227-4501
www.numarasoftware.com
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Find out why Numara Track-It! 7 is the world’s most widely installed help
desk and asset management solution. New features include software license
management, a quick and easy installation wizard, customizable configuration,
the ability to install the technician client remotely, a centralized
administration console, auto discovery of all IP assets - - - including non-PC
assets, one-touch audit, enhanced Mac auditing and more. |
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| Gold Sponsors |
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Axios Systems
2214 Rock Hill Road, Suite 501
Herndon,
VA
20170
703-326-1357
703-326-0429
www.axiossystems.com
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Axios Systems is a leading provider of consolidated IT Service Management software solutions. Our customer centric approach combined with our powerful integrated technology framework ensures our customers worldwide can align their Service and Support organizations with the overall goals of the business. Our core solution, assyst, intuitively steers users through the ITIL Best Practice processes. Axios Systems is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific. |
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CCN, Inc.
404 Park Ave South,
New York,
NY
10016
212-447-6100
212-447-6900
www.ccncorp.com
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CCN, Inc., is a leading IT Service Management and IT workforce solutions provider. Whether you’re seeking a cohesive framework to improve your business performance, or cost-effective services that leverage and enhance your IT assets, we can help you achieve your goals and proactively drive greater business efficiencies. |
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CrossTec Corporation
500 NE Spanish River Blvd., Suite 201
Boca Raton,
FL
33431
800-675-0729
561-391-5820
www.crossteccorp.com
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Refresh your Help Desk at CrossTec's booth. New Richmond SupportDesk provides a cost-effective, easy to use, and configurable Service Management solution that is compatible with ITIL standards. Also new - CrossTec Remote Control including training & monitoring and EMS software distribution, asset management plus user PC activity & URL tracking. |
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iET Solutions LLC
959 Concord Street,
Framingham,
MA
01701
508-416-9010
508-416-9008
ww.iet-solutions.com
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iET Solutions (www.iet-solutions.com) develops, markets, and supports award-winning software applications for the IT service management market. Our ITSM suite is built around ITIL standards and has been verified by Pink Elephant, a world leader in ITSM education, to be compatible with core ITIL best practices. For the purposes of process analysis, performance measurement and CMDB management, iET Solutions offers integrated process management and CMDB intelligence solutions. Over 600 customers in more than 26 countries worldwide benefit from iET Solutions' offerings. Headquartered in Framingham, MA., iET Solutions maintains offices in Germany, Great Britain, and North America. Distributors and technology partners serve all other countries. |
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Information Technology Infrastructure Management (
121 S. Tejon Street, Suite 1100
Colorado Springs,
CO
80903
800-934-6566
719-268-0184
www.itimassocation.com
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ITIM is the IT industry’s foremost member association for professionals responsible for the deployment, management, and effectiveness of IT infrastructure. Our mission is to establish and cultivate an IT infrastructure management community that facilitates thought leadership, collaboration, learning and professional growth through access to valuable information, the development of best practices and opportunities for knowledge transfer and professional networking. ITIM Association – bringing IT together. |
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Infra Corporation
5000 E. Spring Street, Suite 750
Long Beach,
CA
90815
562-733-7500
562-733-7501
www.infra-corp.com
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Infra Corporation is an international developer of infraEnterprise, 100% web-based software, designed for automating IT service management processes: incident, problem, change, configuration, and service level management for corporations requiring an enterprise-wide solution. The infraEnterprise solution reduces costs and provides flexibility through web technology, integration, process improvement, and customer empowerment. |
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Integrien Corporation
1 Ada, Suite 200
Irvine,
CA
92618
949-788-0555
949-727-9575
www.integrien.com
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Integrien™ Corporation is the leading provider of Integrity Management solutions. Integrity Management recognizes that system interdependencies, not component failures, are the real threat to enterprise IT availability. Integrity Management identifies, predicts and prevents IT-based business problems via holistic views and real-time analysis of IT infrastructure. Integrien Alive™ transforms component monitoring into Integrity Management that optimizes the availability of cross-silo IT services. Alive speeds problem identification with rapid evolution towards learning-based problem prediction and meaningful SLAs. |
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M-Tech Information Technology, Inc.
Suite 500, 1401 1st Street South East
Calgary,
AB
T2G2J3
403-233-0740
403-233-0725
www.mtechit.com
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M-Tech is a leading provider of identity management solutions for the
enterprise. The M-Tech Identity Management Suite combines ID-Synch for
user provisioning, P-Synch for password management, ID-Access for
self-service resource access and ID-Discover for account clean-up and
reconciliation. Combined, these products offer a comprehensive identity
management solution for mid-sized organizations to global enterprises. |
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NetSupport, Inc.
6815 Shiloh Road East, A-7,
Alpharetta,
GA
30005
770-205-4456
770-205-4462
www.netsupport-inc.com
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NetSupport provides IT asset management, remote control, desktop security and training software. NetSupport’s products provide easy to use, cost-conscious solutions for streamlined IT management. Features include PC inventory, software distribution, application/web metering, web-based help desk and remote control functionality. As an out-of-the-box solution, NetSupport eliminates hidden implementation and training costs. |
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NetworkD Corporation
3300 Irvine Avenue, Suite 261
Newport Beach,
CT
92660
949-222-2287
949-222-2226
www.networkd.com
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Established in 1996, NetworkD Corporation is a leading provider of Desktop Systems Management and Help Desk solutions to enterprise organisations worldwide. Focusing on solutions that take the best of ITIL and operational best practices, NetworkD offers best-of-breed solutions in the areas of asset management, desktop management, help desk management, network management, server management, and OS deployment. NetworkD is a leading information technology support provider with offices in North America, Europe and Asia Pacific regions. |
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NetworkStreaming
578 Highland Colony Parkway, Suite 300
Ridgeland,
TX
39157
601-519-0123
601-510-9080
www.networkstreaming.com
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NetworkStreaming, Inc. provides appliance-based solutions for remote control support. NetworkStreaming products allow companies to connect to remote clients via the Internet anywhere in the world, in less than 10 seconds. The solutions are designed by IT professionals with dedicated focus on the needs of Support and Help Desk industries. |
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Pink Elephant
5575 North Service Road,
Burlington,
ON
L7L6M1
905-331-5060
905-331-5070
www.pinkelephant.com
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Pink Elephant is the world's leading IT service management conference, education and consulting provider. A global organization, Pink Elephant works with an extensive array of public and private sector clients to improve the quality of IT services through the application of established best practices, including ITIL®. Profit Magazine has recognized Pink Elephant as one of Canada’s fastest-growing companies for the past four years. For more information, please visit www.pinkelephant.com. |
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Quint Wellington Redwood
407 Lincoln Road, Suite 11-A
Miami,
FL
33139
305-534-9166
305-672-0647
www.quintgroup.com
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Quint Wellington Redwood (Quint) is a Global Management Consulting and Education firm, specializing in IT performance improvement and IT service management. As one of the original contributors to ITIL we offer a portfolio of services related to ITIL and ISO20000 which covers both a comprehensive ITIL training & certification program and a complete range of IT Service Management implementation services. |
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Rapid Technologies Inc.
6901 S. Pierce Street, Suite 230
Littleton,
CO
80128
303-948-1014
303-948-1614
www.raptek.com
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Rapid Technologies specializes in the implementation of scalable, enterprise-caliber Business Service Management solutions. As a BMC Software / Remedy reseller and implementation partner since 1996, we have developed a process-oriented rapid approach to delivering solutions based on the ITIL framework. |
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Robert Half Technology
2884 Sand Hill Road,
Menlo Park,
CA
94025
650-234-6000
650-234-6930
www.rht.com
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With more than 100 locations in North America and Europe, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis, for initiatives ranging from web development and multi-platform systems integration to network security and technical support. For more information about Robert Half Technology or to learn about online job search opportunities, please visit rht.com. |
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ScienceLogic
12369 Sunrise Valley Drive, Suite B2
Reston,
VA
20191
703-354-1010
571-336-8000
www.sciencelogic.com
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ScienceLogic is the developer of the EM7 IT Management Appliance. The EM7 appliance provides comprehensive yet cost-effective solutions for Integrated Service Desk and Help Desk functions, Asset and Configuration Management, Service Level Management and more – all through a “single pane of glass” view. Pricing starts at $25,000. |
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Sify Infrastructure Management Services
2nd floor, TIDEL Park, No. 2, Canal Bank Road
Taramani, Chennai,
Tamilnadu, India
600113
91-44-22540770
91-44-22540771
www.sifyims.com
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Sify Infrastructure Management Services is a part of Sify Limited, (NASDAQ: SIFY). Sify's services encompass the full spectrum of infrastructure management services that monitor, manage and enhance the performance of your business critical operations. Sify leverages its deep expertise and proven transition & delivery methodologies to provide proficient support. Our robust global service infrastructure helps in supporting clients from offshore command centers, on a 24X7X365 basis. |
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TechExcel
3675 Mt. Diablo Boulevard, Suite 200
Lafayette,
CA
94549
925-871-3900
925-871-3991
www.techexcel.com
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TechExcel is a privately held software company dedicated to developing intelligent software solutions to optimize today's business processes. A leading provider of integrated IT service management, customer support and application lifecycle management solutions, TechExcel provide companies with the power and flexibility needed to better manage their business. Founded in 1995, TechExcel maintains over 1,300 customers in more than 25 countries worldwide. For more information, visit www.techexcel.com. |
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WebEx Communications
3979 Freedom Circle,
Santa Clara,
CA
95054
408-435-7000
408-496-4364
www.webex.com
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WebEx Communications, Inc. is the world’s leading provider of on-demand business applications over the web. WebEx delivers integrated remote management and support solutions for IT enabling comprehensive asset visibility, automated desktop protection and increased end-user satisfaction. Applications services include: Asset Management, Software Distribution, Patch management, Virus Protection, Backup Management Remote Access and Remote Support. Delivered as Software as a Service, WebEx services do not require investments in hardware, software, infrastructure or additional staffing. Over 22,000 customers across the world use WebEx today to improve collaboration and increase productivity in marketing, sales, training, and support. |
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| Exhibitors |
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AdventNet
5200 Franklin Drive, Suite 115
Pleasanton,
CA
94588
925-924-9500
925-924-9600
www.adventnet.com
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ManageEngine ServiceDesk Plus is a web-based integrated Help Desk and Asset Management software which integrates ticketing, Asset Tracking, Purchasing, Contract Management, and Knowledge Base. ManageEngine Desktop Central is a web-based remote Windows Desktop Administration software that provides, Remote Configurations, Active Directory reports, Patch Management, and Remote Desktop Sharing. |
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Centennial Software
4380 SW Macadam , Suite 245
Portland,
OR
97239
503-238-7455
503-238-7473
www.centennial-software.com
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Centennial Software helps companies implement IT Governance through IT asset discovery, software asset management and endpoint security solutions. Available through a global network of resellers and market-leading OEM vendors, Centennial Software’s products enable organizations to enable businesses to maximize IT efficiencies, mitigate security and compliance risks, enforce policies and reduce the cost of IT operations. |
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Cordaware GmbH Informationslogistik
Derbystrasse 5 Pfaffenhofen,
Pfaffenhofen,
Germany
D-85276
49-(0)-700-26732927
49-(0)-700-26732927
www.cordaware.com
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Cordaware specializes in modern information and notification systems for companywide real-time information management. Cordaware bestinformed allows companies of any size to react to events and disruption at once. So, in case of incidents it is possible to send an instant live ticker to all concerned users, to inform them about known errors and the state of problems and incidents. |
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Enterprise Management Associates (EMA)
2585 Central Avenue, Suite 100
Boulder,
CO
80301
303-543-9500
303-543-7687
www.enterprisemanagement.com
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Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm dedicated to the IT Management market. We provide IT vendors and enterprise IT professionals with objective insight into the real-world business value of technologies ranging from SLM to CMDB to Asset Management. Learn more about our research services, our free online IT Management Solutions Center, and our IT consulting offerings at: www.enterprisemanagement.com |
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EXIN USA
800 Hingham Street, Suite 101 A-N
Rockland,
MA
02370
781-878-1235
781-878-4332
www.exin-us.org
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EXIN is an independent not-for-profit foundation that establishes educational requirements, and develops and organizes examinations in the field of Information Technology. With more than 40 years of experience, EXIN has acquired a thorough knowledge in the field of IT certification. EXIN is well-known worldwide for its ITIL certificates in IT Service Management, Practitioner, and Foundation. |
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Hornbill Systems
245 Park Avenue, 39th floor
New York,
NY
10167
212-803-8100
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Hornbill Systems delivers market leading Service Management solutions that enable
organisations to automate business processes and provide first class customer service.
Drawing on a decade of experience, Hornbill has packaged a number of applications designed
for rapid deployment within any employee or customer service support environment. |
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IHS Support Solutions
432 Park Avenue South, 4th floor
New York,
NY
10016
212-453-1000
212-453-1128
www.ihssupport.com
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IHS Support Solutions, the Experts in Knowledge-Centered Support, is a leading provider of knowledge management training and consulting. Knowledge-Centered Support defines the knowledge management best practices that compliment the existing ITIL framework. IHS Support Solutions is a HDI Authorized Training Partner, delivering individual support center certification and knowledge management training. |
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Information Technology Process Institute
2896 Crescent Avenue, Suite 104
Eugene,
OR
97408
541-485-4051
541-343-6240
www.itpi.org
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The IT Process Institute (ITPI) is an independent research organization that exists to advance the science of IT management. We study top performing IT organizations to link practice and results. We develop benchmarks that compare individual organizations to those we have studied. We create prescriptive guidance to help IT organizations become top performers. www.itpi.org |
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Infrastructure Management Process Design, LLC
6529 Ruger Drive,
Plano,
TX
75023
214-732-4523
www.impdllc.com
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Infrastructure Management Process Design, LLC. (IMPD) is a leading independent IT professional services firm focusing on ISO/IEC 20000 Training and Consulting. IMPD’s consulting services deliver a comprehensive IT Services Management Implementation geared for the IT Operational Excellence and ISO/IEC 20000 certification. IMPD delivers integrated process solutions in support of IT service provisioning and IT service management that facilitate IT operational excellence. IMPD has extensive experience designing, implementing and managing the enabling infrastructure process for successful business solutions.
For more information, please visit IMPD’s Website at WWW.IMPDLLC.COM or call (214) 732-4523. “Partners in IT Efficiency” ™ |
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KACE
1616 North Shoreline Blvd., Suite B
Mountain View,
CA
94043
888-522-3638
650-649-1806
www.kace.com
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KACE™ is the leader in IT management solutions for mid-market organizations. The KBOX™ by KACE product line delivers easy-to-use, comprehensive IT automation appliances that are affordable and really work. Organizations can improve IT efficiency, meet compliance requirements, and improve network security across multiple locations through a simple web interface. |
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Lakeside Software
40950 Woodward Avenue,
Bloomfield Hills,
MI
48304
248-723-5690
248-738-1119
www.lakesidesoftware.com
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SysTrack offers a unique range of desktop management capabilities. SysTrack’s functionality includes predicating drive failures, change management, historical usage play back, identifies memory leaks, provides user and application auditing, version analysis, URL tracking, discovers unused software/hardware, system/web locking, and supports disconnected laptops. See how inexpensive we can be!! |
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Marval/Stroma
19 Legault Street, P.O. Box 23040
North Bay,
ON
P1A4K6
705-840-6000
705-840-6001
www.stroma.ca
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The Marval Group North America (Stroma Inc.) will be showcasing their latest version of Europe’s favourite integrated IT Service Management Software – MSM version 6.2. As Co-authors of ITIL & the World wide standard for IT Service Management; ISO 20000, Marval customers have an unprecedented track record in the industry, including winning 7 European ITIL Service Improvement project of the year awards. Customers include:- OGC (The owners of ITIL); Taylor-Made adidas, Heineken International, London Fire-brigade, Dimension Data, European Central Bank, UK National Health Service, Nissan, Renault, Cambridge University, Ryder, Port of Rotterdam, Universal Weather and Aviation. To experience a truly integrated ITIL Service Management solution visit us on stand 306. |
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Microsoft Corporation
One Microsoft Way,
Redmond,
WA
98052
425-707-2791
425-936-7329
www.microsoftlearning.com/learning
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Microsoft Learning facilitates technology adoption and deep customer engagement through IT Pro, Developer, and Information Worker training and certification. Microsoft Learning’s offerings include certification; skills assessments; e-learning; classroom training and self-paced labs; and reference materials to enable more powerful use of Microsoft technology. |
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NetOp Tech, Inc.
737 North Michigan Avenue, Suite 1510
Chicago,
IL
60611
312-493-5153
www.netoptech.com
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NetOp Tech, Inc. is the U.S. subsidiary of Danware, a Danish based software company. Danware’s core business is to develop and market, through a certified channel of NetOp Partners, software products based on the NetOp core technology – a technology enabling swift, secure and seamless transfer of screens, sound and data between two or more products. For more information please see the NetOp Tech Inc. Web site at www.netoptech.com |
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Proxy Networks
Four Cambridge Center,
Cambridge,
MA
02142
617-621-3900
617-621-3999
www.proxynetworks.com
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For over a decade, Proxy Remote Control has been the choice of IT Professionals for remote control and access because of its reliability, low cost and ease-of-use. Proxy Gateway Server is a virtual router that turns remote control into a one-click task. Access and support any computer in your network, including unattended machines. |
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Skinkers
28-30 Kirby Street,
London,
UK
EC1N8TE
011442075798352
011442075798351
www.skinkers.com
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Skinkers delivers a truly innovative “direct-to-device” notification technology, which bypasses overburdened and ineffective communication channels like email. Skinkers Live Notification Platform enables organisations to directly communicate with targeted users regarding affected service outages and reduces the unnecessary incoming call volume to the service desk, improving service and reducing costs. |
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TeamQuest
One TeamQuest Way,
Clear Lake,
IA
50428
641-357-2700
641-357-2778
www.teamquest.com
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TeamQuest Corporation is the global leader in IT service optimization (ITSO). TeamQuest Performance Software helps companies easily manage the efficiency and availability of services they deliver to client organizations. Specializing in capacity planning and performance management, TeamQuest Corporation helps ensure availability and reliability of enterprise systems with advanced solutions. |
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Touchpaper
440 Ninth Avenue,
New York,
NY
10001
646-205-3400
646-205-3499
www.touchpaper.com
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With over 20 years of experience across the UK and Europe, the USA and Asia Pacific, Touchpaper is one of the most established and respected international providers of IT Business Management (ITBM) solutions.
Instrumental in redefining the move away from simple help desk products to complete ITBM solutions and services encompassing IT Service Management (ITSM), Customer Service Solutions (CSS) and Network and Systems Management (NaSM), Touchpaper now has over 1,700 customers around the world, supporting over 3 million users.
For further information please visit our Web site at http://www.touchpaper.com or mail US_Info@Touchpaper.com. |
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