NOMINATIONS NOW OPEN FOR PINK ELEPHANT’S ANNUAL ITIL® AWARDS
Award Winners Recognized At Annual Conference In Las Vegas, February 2007
TORONTO, ON – November 7, 2006 – Pink Elephant is now accepting nominations for the ITIL Awards, to be presented at
the 11th Annual International IT Service Management Conference and Exhibition taking place February 18-21, 2007 at
the Venetian Hotel in Las Vegas.
Since the United Kingdom's Office of Government Commerce (OGC) first developed ITIL in the late 1980s, it has gained
recognition as an international IT industry standard and a framework to support IT governance initiatives.
“For years Pink Elephant has worked diligently to increase awareness of the best practice framework on a global scale.”
says Pink Elephant President David Ratcliffe. “Part of this work has included the introduction of an awards program to
further illustrate and promote ITIL’s benefits. Every year we’re always delighted that the ITIL Awards program showcases
those success stories that really deserve public recognition.”
Companies and individuals are eligible to submit nominations for either ITIL Project of the Year or ITIL Practitioner of
the Year. Pink Elephant’s executive team selects these award winners based on the following criteria:
ITIL Project of the Year
This award is presented to an organization. To receive a nomination, the organization must have:
- A clearly defined project with dedicated management
- A project start date occurring at least 6 months before the conference start date
- Clearly documented and communicated goals/objectives
- A demonstrated and significant commitment to ITIL best practices with involvement of certified staff
- Documented, measurable project benefits
ITIL Practitioner of the Year
This award is presented to an individual who:
- Shows significant commitment to ITIL best practices
- Began ITIL involvement at least 6 months before the conference start date (February 18, 2007)
- Is committed to sharing knowledge about ITIL outside of employer organization
- Works for a practitioner organization
Past winning project teams and individuals have come from such organizations as BP, PEMCO, BMO Financial Group, Nationwide,
Procter & Gamble, the Ontario Government, and Domtar, Inc.
A third award, ITIL Certification Student of the Year, is presented to the individual with the highest exam score in the ITIL
Service Manager course – the most advanced and rigorous level of ITIL education. Examination institutions provide nominations
for this award, and past winners have come from Microsoft Canada Co., BearingPoint, and London Life Insurance Co.
Finally, Pink Elephant presents a fourth ITIL award that requires no nomination, but is determined at the conference by the
attendees themselves – ITIL Case Study Of The Year. Eligible award recipients include practitioners delivering case studies
that demonstrate concrete examples of successful ITIL implementation, and exclude vendor or Pink Elephant sessions.
The ITIL Awards nomination form is available on Pink Elephant’s website (www.pinkelephant.com) and must be submitted by
December 15, 2006. For further information on the nomination process for the ITIL Awards, please contact George Spalding,
VP Global Events, at 1-888-273-7465 or listen to the latest PinkCast about the ITIL Awards, available from Pink Elephant’s
home page.
About Pink Elephant
Pink Elephant is the world leader in IT management best practices, offering solutions to public and private businesses globally,
and many listed in the Fortune 500. The Company specializes in improving the quality of IT services through the application of
recognized frameworks, including the Information Technology Infrastructure Library (ITIL). For more information, please visit
www.pinkelephant.com
ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered
in the US Patent and Trademark Office.
Ann Lamanes
Assistant Manager, Marketing Services – Communications
Pink Elephant
Phone: (905) 331-5060 Ext. 295
Toll Free: 1-888-273-7465
E-mail: a.lamanes@pinkelephant.com
###
PINK ELEPHANT CEO RANKED 16TH IN TOP 100 CANADIAN FEMALE ENTREPRENEURS
BURLINGTON, ON – October 24, 2006 – Pink Elephant today announced that Fatima Cabral, CEO, was named one of
Canada’s most successful business owners in PROFIT magazine’s W100 ranking of Canada’s Top Women Entrepreneurs.
Ms. Cabral, who has appeared consecutively on the W100 since 2001, was listed in the 16th spot based on the
annual revenue of 100 female owned and operated firms.
“This achievement serves as a testament to the commitment of our people,” says Ms. Cabral. “Our success is due
to superior customer service, strong marketing and sales, and great employees. As a team we strive for
continuous growth and improvement, and acknowledgements like this confirm that we are on the right track. We
are very proud to be recognized.”
“We’re happy to welcome the 2006 PROFIT W100 winners to this distinguished group of peers,” says Ian Portsmouth,
editor. “Canada’s Top Women Entrepreneurs are generating economic growth both at home and abroad.”
Pink Elephant continued to demonstrate strong revenue growth last year. Notable achievements for the company
included the 10th anniversary of the International IT Service Management Conference and Exhibition that attracted
a record number of IT professionals from all over the world. Further, Pink Elephant won several large education
and consulting contracts to help customers in the financial services and utilities industries improve IT operations
and service delivery through the implementation of best practices.
The complete W100 rankings are posted online at PROFITguide.com, and will also be published in the November issue
of the magazine.
About Pink Elephant
Pink Elephant is privately owned and is headquartered in Toronto, Ontario, Canada with operations worldwide.
Pink Elephant works with organizations in all sectors, including many companies listed in the Fortune 500, to
improve the quality of IT services through the application of established best practices, such as the Information
Technology Infrastructure Library (ITIL). For more information, please visit www.pinkelephant.com.
About PROFIT Magazine
PROFIT: Your Guide to Business Success, offers news, strategies, tips, interviews and other resources to
entrepreneurs leading Canada’s fastest-growing companies. Each year PROFIT – which currently reaches more
than 400,000 readers nationally – hosts a number of events that bring together business leaders in the fast-growth
segment and champions the interests of those leaders. PROFIT was founded in April 1982 as Canada’s first magazine
geared to entrepreneurs. Visit PROFITguide.com.
ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce, and is
Registered in the US Patent and Trademark Office.
For more information or to arrange an interview, please contact:
Ann Lamanes
Assistant Manager, Marketing Services – Communications
Pink Elephant
Phone: (905) 331-5060 Ext. 295
Toll Free: 1-888-273-7465
E-mail: a.lamanes@pinkelephant.com
###
PINK ELEPHANT ANNOUNCES WORLDWIDE DELIVERY OF COBIT® FOUNDATIONS COURSE
Foreign Private Issuers Affected By SOX Benefit From Auditor-Designed COBIT
TORONTO, ON – October 11, 2006 – Pink Elephant today announced its COBIT Foundations course, launched in North
America at the IT Governance Symposium in August 2006, is now available globally for organizations seeking a framework
to meet legislative compliance. COBIT (Control Objectives for Information and Related Technology) is complementary to
ITIL (IT Infrastructure Library) for managing IT services, and is an especially practical framework for US-listed foreign
issuers who are subject to the Sarbanes-Oxley Act (SOX).
COBIT Foundations participants will better understand the levels of security and control necessary to protect company
assets through the development of an IT governance model.
The in-class, instructor-led course format supports the intensive course content, which covers:
- An overview of the COBIT’s 34 control objectives within four domains: planning and organization; acquisition
and implementation; delivery and support; and monitoring
- An understanding of how IT management issues are affecting today’s organizations
- An understanding of the benefits of using COBIT, including how it meets the requirement for an IT governance
framework
- The fundamentals required to apply the core content of COBIT
- How COBIT is used as the umbrella framework and integrator for other standards (ISO 17799/27001, ISO 20000) and
best practices (ITIL®, CMM and PRINCE2)
The Information Systems Audit and Control Association (ISACA), who created COBIT along with the IT Governance Institute
(ITGI) in 1992, administers and marks the COBIT Foundations examination, which is scheduled on the last day of the course.
“As COBIT was originally designed by the auditing community to measure IT, it is not surprising to see public companies
turning to the framework, especially to comply with Sarbanes-Oxley section 404,” says Pink Elephant President David Ratcliffe.
“It made sense for us to extend COBIT Foundations to our global customers affected by the current legislative climate. Beyond
the compliance aspect, COBIT provides generally accepted indicators of what a well run IT organization should look like.”
The full course syllabus with presentation locations, dates, prices and registration options can be found at www.pinkelephant.com.
Customers can also register for COBIT Foundations by calling their local Pink Elephant office. There are no mandatory prerequisites;
however, work experience in governance, process improvement or IT services is recommended.
About Pink Elephant
Pink Elephant is the world leader in IT management best practices, offering solutions to public and private businesses globally,
and many listed in the Fortune 500. The Company specializes in improving the quality of IT services through the application of
recognized frameworks, including the Information Technology Infrastructure Library (ITIL). For more information, please visit
www.pinkelephant.com
COBIT® is a registered trademark of the IT Governance Institute. ITIL is a registered trademark and a registered community
trademark of the Office of Government Commerce and is registered in the U.S. Patent and Trademark Office.
Ann Lamanes
Assistant Manager, Marketing Services – Communications
Pink Elephant
Phone: (905) 331-5060 Ext. 295
Toll Free: 1-888-273-7465
E-mail: a.lamanes@pinkelephant.com
###
EXIN introduces a new certificate in Service Quality Management
ISO/IEC 20000/SQM
EXIN, the worldwide Examination Institute for Information Science, has launched a new Service Quality
Management Certificate based on ISO 20000. This Foundation Certificate in Service Quality Management
will also become part of a new learning track for the Service Quality Management consultant. This track
consists of ITIL® Foundation, Service Quality Management Foundation, a new ITIL® Service and Process
Improvement certificate and a new Advanced certificate in Service Quality Management. In this track the
Manager’s Certificate in IT Service Management can be used instead of ITIL® Service and Process Improvement.
ISO/IEC 20000
The ITIL® based British standard for Service Quality Management, BS 15000, has become the international
standard, ISO 20000. This is the outcome of the fast track procedure within ISO started in 2005. IT service
providers are being challenged to prove they will be able to provide the required service quality and to
that end have adequate service management processes in place. The ISO 20000 certificate is aimed at
providing the required evidence for customers that the IT service provider has an effective and reliable
Service Quality Management system which has been audited against international best practices in IT Service
Management.
The predecessor of ISO 20000 shows such a certification program for IT service providers will generate a
demand for training and certification, for example for consultants and auditors. It is to be expected that
also a more general interest in the subject will be created amongst professionals in IT Service Management,
both on the customer’s and the supplier’s side. In the near future, knowledge and understanding - at least
of the essentials - of Service Quality Management based on ISO 20000, will probably be a requirement for
many job roles in IT Service Management.
Foundation certificate
EXIN launched the Service Quality Management certification program in June 2006, starting with the Foundation
Certificate in Service Quality Management. The multiple choice exam for this exam in English became available
as from July 1 2006.
The Foundation Certificate in Service Quality Management will be supplementary to the ITIL® Foundation
Certificate in IT Service Management and both together are meant to become the required background for
professionals working for an ISO 20000 certified IT service provider.
Target audience
EXIN aims at a role in certification of professionals in Service Quality Management based on ISO 20000. This
target audience includes IT Service Management staff of IT service providers with an interest in Service
Quality Management even if such an organization is not (yet) certified. The Foundation Certificate in Service
Quality Management is especially aimed at this wider audience.
Syllabus & pilot
The syllabus for the Foundation Certificate in Service Quality Management is designed to provide knowledge on
Quality Management, especially on ISO 20000 and on certification and auditing based on ISO 20000. The focus
will be on the basic concepts of ISO 20000. The examination consists of 40 multiple choice questions.
EXIN has organized a successful pilot for this exam for Service Quality Management Foundation this summer.
Interested training providers are invited to contact EXIN to be kept informed about the scoping, development
and production of requirements and examinations.
About EXIN
EXIN (Examination Institute for Information Science) is an independent, worldwide IT examination provider with
more than 40 years of experience. EXIN is specialized in establishing educational requirements and developing
examinations for all major areas in Information Technology. It’s EXIN’s mission to guarantee the quality of
the ICT sector and the ICT professionals working in this sector by means of independent testing and
certification. EXIN achieves this goal, among other things, by supporting the worldwide dissemination of the IT
Infrastructure Library (ITIL®). ITIL® is the de facto international standard framework of best practices in IT
Service Management and contains a comprehensive description of the processes involved in managing IT
infrastructures. EXIN is well-known worldwide for its ITIL® based certificates in IT Service Management. With
examinations such as ITIL®, ASL, ISO20000/SQM, DSDM, MOF and ISPL, EXIN plays an important role in the
development of international qualification standards.
For more information please contact the Servicedesk of EXIN International,
service@exin-exams.com/ ++31 30 234 48 25/ website: www.exin-exams.com
###
Proxy Networks Introduces New Software Developer Kit Version 5.10 for OEM Solution Partners
New Proxy SDK Enables Proxy Call Center and Help Desk Solution Providers to Build New Features of Proxy Remote
Control 5.10 and Proxy Remote Gateway Server 5.10 into their Own Applications
Cambridge, MA (November 7, 2006) – Proxy Networks, a leading provider of reliable, low cost remote control and screen
recording products for remote support, training, network management, compliance and collaboration, announced today the
general availability of Software Developer Kit (SDK) Version 5.10. This new release enables Proxy solution partners to
integrate the latest features from Proxy Remote Control 5.10 and Remote Gateway Server 5.10 into their call center and
help desk offerings.
Proxy Remote Control 5.10 and Proxy Gateway Server 5.10, which were introduced earlier this fall, offer new features and
enhancements to Proxy’s reliable, easy-to-use remote control products that are installed on several million PCs and
servers around the world. New features available in the SDK 5.10 include real-time screen recording and playback,
centralized access and security management, enhanced reporting, and multi-monitor support.
“For over a decade, Proxy has developed a reputation for scalable, efficient remote control technology and a track
record of delivering these capabilities in a package that can be easily integrated into partner applications. Proxy
SDK 5.10 continues that tradition by delivering our latest features, including real-time screen recording and multi-monitor
support, with the APIs and technical support needed to easily integrate them into our partners’ applications,” said Andy Kim,
CEO of Proxy Networks, Inc.
Proxy’s solution partners can leverage powerful remote access management capabilities from the new Proxy Gateway Server 5.10,
which functions as a virtual router enabling customers to tie large numbers of PCs and servers into a single, centrally-managed
remote access network. Proxy Gateway Server maintains persistent connections with each of these hosts, allowing help desk
professionals and network administrators to access and take over any machine instantly. The result is that remote support,
network management and collaboration can be setup and executed more quickly and efficiently throughout the enterprise.
Proxy SDK 5.10 also features multi-monitor support, allowing users to capture the entire virtual Windows desktop distributed
across multiple displays on remote machines. Multi-monitor support is particularly useful for collaboration and training in
industries where large displays are commonplace.
Proxy SDK V5.10 is available today. Existing partners will receive notification shortly with location of new software and
upgrade keys. New partners are invited to try out the Proxy SDK, which provides easy-to-use APIs and comprehensive documentation.
Please contact Proxy Networks at 617-453-2700 or email partners@proxynetworks.com for more information.
About Proxy Networks, Inc.
Proxy Networks develops, markets, distributes, and supports reliable, low cost remote control and screen recording products
for remote support, training, network management, compliance, and collaboration. The Proxy Remote Control products are used
actively by thousands of SMB and enterprise customers and over the last decade have been installed on millions of PCs and
servers around the world. Proxy technologies are also as part of partner solutions in over 1,200 call centers, 1,600 help
desks and 1,500 command and control centers worldwide. Based in Cambridge, MA, Proxy Networks products are available through
direct and indirect channels in the United States and through indirect channels in the rest of the world. For more information
on Proxy Networks, visit www.proxynetworks.com.
###
IT Infrastructure Management Conference & Expo to Feature Leading Vendors
Event to Showcase Latest Solutions from BMC Software, CA, Inc. FrontRange Solutions, Intel Corporation, Numara and Nearly 40 Other Organizations
Colorado Springs, Colo. – October 11, 2006 – The 4th Annual IT Infrastructure Management Conference & Expo (http://www.ITIM2006.com) will feature nearly 40 leading vendors of IT infrastructure solutions and integrated systems and service management products and services, including: network infrastructure and services, telecomm, wireless, VoIP technologies, IT security solutions, network performance and management, data storage, compliance and IT service management products and services. ITIM 2006 will be held November 5-8, 2006 at the Venetian Resort & Casino in Las Vegas, Nev.
Platinum sponsors include BMC Software, CA, Inc., FrontRange, Numara and Intel Corporation. Exhibitors will include AdventNet, Axios Systems, CCN, Inc., Centennial Software, CrossTec Corporation, Enterprise Management Associates (EMA), EXIN USA, iET Solutions LLC, IHS Support Solutions, Information Technology Process Institute, Infra Corporation, Integrien Corporation, KACE, Lakeside Software, Marval/Stroma, Microsoft Corporation, M-Tech Information Technology, Inc., NetOp Tech, Inc., NetSupport, Inc., NetworkD Corporation, NetworkStreaming, Persystent Technologies, Pink Elephant, Proxy Networks, Quint Wellington Redwood, Rapid Technologies Inc., Robert Half Technology, ScienceLogic, Skinkers, TeamQuest, TechExcel, Touchpaper and WebEx Communications
ITIM 2006 will feature a comprehensive conference program including more than 45 breakout sessions focusing on IT lifecycle management; IT business alignment and IT finance; IT governance and compliance; information security and business continuity and IT service management. Additionally, the conference will provide attendees with an opportunity to choose from nine pre-conference workshops and certification courses on ITIL, ISO20000 and CobiT. Keynote presentations will be delivered by Richard Teerlink, former chairman of Harley Davidson; noted IT expert Malcolm Fry, strategic adviser to BMC Software; Robert Stroud, director of brand strategy and IT service management for CA, Inc.; Forrester Research analyst Peter O’Neill and Dilbert creator Scott Adams.
For more information about ITIM 2006, visit www.ITIM2006.com.
About the IT Infrastructure Management Conference & Expo
Now in its fourth year, the IT Infrastructure Management Conference & Expo is the premiere event for IT management and executives responsible for the deployment, management and retirement of IT infrastructure technology. It is designed for IT professionals dedicated to the achievement of best practices and success across the entire IT organization. For more information, visit www.ITIM2006.com or call (800) 934-6566.
###
Media Contact:
Jennifer McClure
Communications Strategies
(650) 387-8590
jenm@newcomm-llc.com
FOR IMMEDIATE RELEASE
Fourth Annual IT Infrastructure Management Conference and Expo
to be Held November 5 - 8, 2006 in Las Vegas
COLORADO SPRINGS, Colo. – June 20, 2006 — The Fourth Annual IT Infrastructure Management Conference and
Expo - ITIM 2006 (www.ITIM2006.com) will be held November 5-8, 2006 at The Venetian Resort in Las Vegas,
Nev. ITIM 2006 promises to be the premiere conference for senior-level IT professionals seeking successful
strategies and best practices to manage the IT infrastructure lifecycle.
ITIM 2006 – Discover a Clear Path to Success will feature a comprehensive conference program that will
address all aspects of the IT infrastructure lifecycle from sourcing to acquiring, deploying, managing
and monitoring and retiring IT assets. More than 45 breakout sessions in five tracks will focus on IT
lifecycle management; IT business alignment and IT finance; IT governance and compliance; information
security and business continuity; and IT service management.
Featured keynote speakers will include Richard Teerlink, former chairman of Harley-Davidson; Forrester
Research analyst Peter O’Neill; “Dilbert” syndicated columnist Scott Adams; ITIL industry expert and author
Malcolm Fry and IT service management strategist Robert Stroud.
Additionally, the conference will provide attendees with an opportunity to choose from in-depth
pre-conference workshops and certification courses on ITIL, ISO20000 or CobiT.
The ITIM 2006 exhibition hall will feature the foremost vendors of IT infrastructure solutions and
integrated systems and service management products and services, including: network infrastructure
and services, telecomm, wireless and VoIP technologies, IT security solutions, network performance
and management, data storage, management and compliance and IT support center and service management
products and services.
For more information about the Fourth Annual IT Infrastructure Management Conference & Expo, visit
http://www.ITIM2006.com or call (800) 934-6566.
###
Media Contact:
Jennifer McClure
(650) 387-8590
jenm@newcomm-llc.com
FOR IMMEDIATE RELEASE
MEDIA ALERT / CALENDAR LISTING
Fourth Annual IT Infrastructure Management Conference and Expo
to be Held November 5 - 8, 2006 in Las Vegas
WHO: Fourth Annual IT Infrastructure Management Conference and Expo (ITIM 2006) (http://www.ITIM2006.com)
WHEN: November 5 – 8, 2006
WHERE: The Venetian Resort
Las Vegas, Nev.
WHY: ITIM 2006 is the premiere conference for senior-level IT professionals seeking successful strategies and best practices to manage the IT infrastructure lifecycle
CONTACT: For more information or to register, visit http://www.ITIM2006.com or call (800) 934-6566.
DETAILS:
Five conference tracks include:
- IT Lifecycle Management
- IT Business Alignment and IT Finance
- IT Governance and Compliance
- Information Security and Business Continuity
- IT Service Management
Keynote speakers will include:
- Richard Teerlink, former chairman of Harley-Davidson
- Forrester Research analyst Peter O’Neill
- “Dilbert” syndicated columnist Scott Adams
- ITIL industry expert and author Malcolm Fry
- IT service management strategist Robert Stroud
9 pre-conference workshops, including certification courses
- ITIL
- ISO20000
- CobiT
Exhibition hall featuring:
- IT infrastructure solutions and integrated systems
- network management solutions and services
- Telecomm - wireless and VoIP technologies
- IT security solutions
- Network performance and management
- Data storage
- Management and compliance solutions
- IT support center and service management products and services
###
Media Contact:
Jennifer McClure
(650) 387-8590
jenm@newcomm-llc.com
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