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ITIM 2007 Invitation
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  Track Legend:
 
 
IT Business Alignment & Governance
IT Service Management
ITIL Implementation
Keynote
Pre Con 1 day
Pre Con 2 day
Pre Con 3 day
Security, Storage, Compliance and Business Continuity
Strategic Sourcing
Technology Trends
The Business of Running IT
 
 
 
Sunday, November 4, 2007
 
       8:00am - 9:00am Registration & Information (Pre-Conference Workshops Only)
   
       8:00am - 9:00am Pre-Conference Workshop Breakfast
   
       9:00am - 5:00pm Pre-Conference Workshops (3-Day Workshop)
 
Pre-Con 1
ITIL®v3 Foundations Certification
Rae Ann Bruno,
Business Solutions Training, Inc. , Katherine Lord,
K.A. Lord ITSM Consulting
 
 
 
Monday, November 5, 2007
 
       8:00am - 9:00am Registration & Information (Pre-Conference Workshops Only)
   
 
       8:00am - 9:00am Pre-Conference Workshop Breakfast
   
 
       9:00am - 5:00pm Pre-Conference Workshops (3-Day Workshop)
 
Pre-Con 1
ITIL®v3 Foundations Certification
Rae Ann Bruno,
Business Solutions Training, Inc. , Katherine Lord,
K.A. Lord ITSM Consulting
 
 
 
       9:00am - 5:00pm Pre-Conference Workshops (2-Day Workshops)
 
 
Pre-Con 2
Senior IT Leadership Boot Camp
Thornton May,
IT Leadership Academy
 
 
Pre-Con 3
Plan and Improve (Availability, Capacity, IT Service Continuity) Processes Workshop
John Custy,
JPC Group
 
 
Pre-Con 4
ITIL® Planning to Implement Service Management
Jim Bolton,
Propoint Solutions, Inc.
 
 
Pre-Con 5
How to Design a Service Catalog According to ITIL V3 Best Practices
Ed Contini,
newScale, Inc.
 
 
 
 
Tuesday, November 6, 2007
 
       8:00am - 5:00pm Registration & Information
   
       8:00am - 9:00am Pre-Conference Workshop Breakfast
   
       9:00am - 4:00pm Pre-Conference Workshops (3-Day Workshop)
 
 
Pre-Con 1
ITIL®v3 Foundations Certification
Rae Ann Bruno,
Business Solutions Training, Inc. , Katherine Lord,
K.A. Lord ITSM Consulting
 
 
 
       9:00am - 4:00pm Pre-Conference Workshops (2-Day Workshops)
 
 
Pre-Con 2
Senior IT Leadership Boot Camp
Thornton May,
IT Leadership Academy
 
 
Pre-Con 3
Plan and Improve (Availability, Capacity, IT Service Continuity) Processes Workshop
John Custy,
JPC Group
 
 
Pre-Con 4
ITIL® Planning to Implement Service Management
Jim Bolton,
Propoint Solutions, Inc.
 
 
Pre-Con 5
How to Design a Service Catalog According to ITIL V3 Best Practices
Ed Contini,
newScale, Inc.
 
 
 
   
       9:00am - 4:00pm Pre-Conference Workshops (1-Day Workshops)
 
Pre-Con 6
Leading From the Back
Susan Cramm,
Valuedance®
 
 
Pre-Con 8
Understand the Enterprise: The Critical Role of Technology in Achieving Organizational Success
Shannon Schelin ,
University of North Carolina School of Government
 
 
Pre-Con 9
Visible Ops™  Workshop: Starting ITIL in 4 Practical Steps
Kurt Milne,
IT Process Institute, George Spafford,
Pepperweed Consulting, LLC
 
 
       4:30pm - 6:30pm ITIM Happy Hour - Rouge Bar in the MGM Grand
 
 
Wednesday, November 7, 2007
 
       7:30am - 6:30pm Registration & Information
   
       7:30am - 8:30am Breakfast & Networking Roundtables
 
       8:30am - 9:45am Opening General Session: Go Put Your Strengths To Work, Marcus Buckingham
 
      9:45am - 10:00am Morning Beverage Break
 
    10:00am - 11:00am Session Block 1
 
101
Taking Charge of Your Development
Susan Cramm,
Valuedance®
 
 
102
Strategic Architecture: Stepping Stone to Aligning IT & Business
Scott Dennull,
CareSource Management Group
 
 
103
IT Security Master Planning at Los Angeles World Airports
Louis Hook,
Los Angeles World Airports (LAWA) Information Technology Div
 
 
104
Time to Take the IT out of ITIM, ITSMF and ITIL?
Malcolm Fry,
Author and Industry Expert
 
 
105
Plug & Play Solutions: Sourcing Strategies for Today’s Organization
Tim Dewey,
Zavata, Inc.
 
 
106
A Practitioner’s ‘Visible Ops’ Benchmark Case Study
Michael G. Carper,
Coldwater Creek, Gene Kim,
Tripwire, Inc.
 
 
    11:15am - 12:15pm Session Block 2
 
201
Integrating Service Catalog, Business Plan, Budget, and Rates into Your Planning
Dean Meyer,
N. Dean Meyer and Associates, Inc.
 
 
202
Communication for IT Professionals: Creating a Shared Meaning
Shannon Schelin ,
University of North Carolina School of Government
 
 
203
Policing the Enterprise: Security Management Best Practices
Armando D'Accordo,
Computer Support Solutions, Inc.
 
 
204
Understanding How IT Controls Impact IT Performance
Kurt Milne,
IT Process Institute
 
 
205
Innovation Powered by Customer Centricity and Collaboration
Jason Randall,
Citrix Online
 
 
206
Mining the Value of ITIL Version 3 Without Losing Program Momentum
Lou Hunnebeck,
Third Sky, Inc.
 
 
      12:00pm - 6:30pm Exhibit Hall Open
 
   
     12:15pm - 2:15pm Lunch and Meet the Faculty
 
   
       2:15pm - 3:15pm General Session - Average Is Just Not Good Enough, PERIOD!, Coach Ken Carter
 
   
       3:15pm - 3:30pm Afternoon Beverage Break
 
   
       3:30pm - 4:30pm Session Block 3
 
301
The Agile IT Organization: Designing an IT Organization That Keeps Pace With Your Business
Dean Meyer,
N. Dean Meyer and Associates, Inc.
 
 
302
IT Project Portfolio Management: From Squeaky Wheels to Productive Conflict
Chris Crabtree,
Captain D's, LLC, Sean McAnally,
Captain D's, LLC,
 
 
303
Protect Your Data Using Aggregation & Centralized Storage
Stan Waddell,
UT Southwestern Medical Center at Dallas
 
 
304
The Future of Mobility and Wireless Computing
Todd Lammle,
GlobalNet Training, Inc.
 
 
305
A Case Study on Outsourcing Service Management
Scarlett Hu,
J. Paul Getty Trust
 
 
306
Value-driven Problem Management: Effective Diagnosis & Root Cause Analysis
Julie L. Mohr,
BlueprintAudits.com
 
 
      4:30pm - 6:30pm Welcome Reception
 
 
 
Thursday, November 8, 2007
 
       7:30am - 5:30pm Registration & Information
   
       7:30am - 8:30am Breakfast and Networking Roundtables
 
       8:30am - 9:30am General Session: The Likeability Factor: The Final Frontier of Development, Tim Sanders
 
       9:30am - 9:45am Morning Beverage Break
 
     9:45am - 10:45am Session Block 4
 
401
Understanding the Business Value of IT
Tom Pisello,
Alinean, Inc.
 
 
402
Compliance, Value, and Governance: From the “Three Amigos to the Three Musketeers”
Hector L. Munoz,
itValue Consulting
 
 
403
The 12 Common Mistakes That Undermine BIAs
Rich Schiesser,
RWS Enterprises, Inc.
 
 
404
Why Can't We All Just Get Along
Malcolm Fry,
Author and Industry Expert
 
 
405
Strategic Evolution: A Global Survey on Sourcing Today
Arvind Kaushik,
KPMG LLP , Laxman Subramanian,
KPMG LLP
 
 
406
Change & Release: What’s Really Driving Improved Performance?
Kurt Milne,
IT Process Institute
 
 
   11:00am - 12:00pm Session Block 5
 
501
Into the Looking Glass: IT Costs
Suzon Crowell,
Accenture, Mark Denne,
Accenture
 
 
502
Enterprise Architecture as Glue: The Well-managed IT Organization
George S. Paras,
EAdirections
 
 
503
If Compliance Is So Critical, Why Are We Still Failing Audits?
James Sayles,
Ecora Software
 
 
504
The IT Service Catalog: Opening New Customer Channels While Driving Service Improvements
Neil L Weitz,
GlaxoSmithKline, Fred Broce,
GlaxoSmithKline
 
 
505
VoIP - The Good, the Bad & the Opportunity!
Peggy Gritt,
VoIP Institute, Inc.
 
 
506
Drawing the Line Between Projects: Change & Release Management
Lou Hunnebeck,
Third Sky, Inc.
 
 
    11:30am - 2:00pm Exhibit Hall Open
 
   
    12:00pm - 1:30pm Lunch
 
   
       1:30pm - 1:45pm Expo Hall Prize Giveaway
   
       2:00pm - 3:00pm General Session: Managing Business Transitions, Rick Belluzzo
 
   
       3:00pm - 3:15pm Afternoon Beverage Break
 
   
       3:15pm - 4:15pm Session Block 6
 
601
Executive Perspectives on Business Value from IT
Ron Griffin,
HP
 
 
602
A Practical Look at IT Business Alignment
Stan Martin,
Adroit Consulting Inc
 
 
603
The Latest Techniques for Strategic Data Protection
Blair Semple,
Decru, a Network Appliance Company
 
 
604
Improving Compliance with Strategic Service-level Management
Char LaBounty,
LaBounty & Associates, Inc.
 
 
605
Check, Checkmate: The Game of Strategic Sourcing
Anna Frazzetto,
Harvey Nash USA
 
 
606
Planning a Successful Vista Enterprise Rollout
Keith Otis,
Microsoft Corporation
 
 
      4:30pm - 5:30pm Session Block 7
 
701
Improving IT & Business Alignment
Katherine Spencer Lee,
Robert Half Technology
 
 
702
ITILv3 – Is It Worth All the Fuss?
George Spalding,
Pink Elephant
 
 
703
Conducting the Optimal Tabletop Exercise
Rich Schiesser,
RWS Enterprises, Inc.
 
 
704
Taking the Puzzle Out of Integrating the Infrastructure
Thomas D. Vetterani,
CompuCom Systems, Inc.
 
 
705
Trend Makers for the Support Industry
Patrick Bultema ,
vSpring Capital
 
 
706
Case Study: Mapping the Problem Management Processes
Julie L. Mohr,
BlueprintAudits.com
 
 
     8:00pm - 11:00pm Conference Party
   
     8:00pm - 9:30pm Pre-Show Reception at Tabu Ultra Lounge, (sponsored by NetworkD)
   
     9:30pm - 11:00pm KA by Cirque du Soleil at MGM Grand
   
 
Friday, November 9, 2007
 
     7:30am - 12:30pm Registration & Information
   
       8:00am - 9:00am Breakfast & Networking Roundtables
 
       9:00am - 10:00am General Session: Roving Mars: Spirit, Opportunity and the Exploration of the Red Planet, Steve Squyers
 
     10:00am - 10:15am Morning Beverage Break
 
    10:15am - 11:15am Session Block 8
 
801
Delivering IT Services that are "Like Air"
Ken Venner,
Broadcom Corporation