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Pre-Con 9 -  Visible Ops™  Workshop: Starting ITIL in 4 Practical Steps
 Tuesday, November 06, 2007, 9:00 AM - 4:00 PM
Speakers:
George Spafford
Principal Consultant
Pepperweed Consulting, LLC

George is a Principal Consultant with Pepperweed and an experienced practitioner in business and IT operations. He is a prolific author and speaker, and has consulted and conducted training on regulatory compliance, IT Governance, and process improvement in the U.S., Australia, New Zealand and China. Publications include co-authorship of “The Visible Ops Handbook." George Spafford's Daily News is read by over 2,500 subscribers, including high-level executives from Fortune 500 and leading international companies. George holds an MBA from Notre Dame, a BA in Materials and Logistics Management from Michigan State University and an honorary degree from Konan Daigaku in Japan. He is a Certified Information Systems Auditor (CISA) and holds ITIL Practitioner Release and Service Manager certifications. George is a current member of the ISACA, the IIA, and the IT Process Institute.
Kurt Milne
Managing Director
IT Process Institute

Kurt Milne is the Managing Director of the IT Process Institute. He has over 15 years experience in various marketing management, alliance management, and engineering positions at leading technology companies. His main areas of expertise include IT service management and IT controls, inventory and supply chain management, and computer integrated manufacturing. He is responsible for overall ITPI operations including sponsorship and membership.
Session Description:
The Visible Ops methodology was developed after studying the common practices of top performing IT organizations, to answer the question: "I believe in the need for IT process improvement, but where do I start?" This one-day workshop is based on the popular Visible Ops™ handbook, and research conducted by the IT Process Institute. It is designed to jumpstart the implementation of controls and process improvement in IT organizations in order to increase service levels, decrease costs, increase security and auditability. The Visible Ops seminar will be delivered in four prescriptive and self-fueling steps to take an organization from any starting point to a continually improving controlled process. Each step will include a review of benchmark data collected from over 300 companies that helps illustrate the benefits of activities recommended in that step. This workshop will provide useful guidance and a prescriptive roadmap for organizations beginning or continuing their IT process improvement journey.

Participants will learn how to:

  • Control risky changes and reduce mean time to repair by addressing how changes are managed and how problems are resolved.
  • Identify infrastructure, configurations and services with the lowest change success rates, highest failure rate, and highest business downtime costs.
  • Implement effective release management processes.
  • Enable continuous improvement by creating metrics that measure all process areas, ensuring that business objectives are met.

    • This workshop is ideal for:
    IT professionals starting or enhancing IT process improvement efforts and are interested in understanding the internal workings of top performing organizations.