Sessions
Home
ITIM 2007 Invitation
Register Now!
Registration Info
Conference Program
Conference Packages
Pre-con Workshops
Keynotes
Sessions & Tracks
Hotel Information
Networking Activities
Exhibit Hall
Exhibitor Information
Press Room
Speaker Interviews

Conference Brochure

ITIM Association

Speaker Whitepapers
203 -  Policing the Enterprise: Security Management Best Practices
 Wednesday, November 07, 2007, 11:15 AM - 12:15 PM
Speakers:
Armando D'Accordo
President
Computer Support Solutions, Inc.

Armando D'Accordo brings more than 22 years of experience to the support industry. As the vice president of service delivery and executive support for Cendant Corporation, he has delivered quality service in help desk, desktop, Email, outsourcing, operational security, and data investigations. With the dissolution of Cendant complete, Armando has become an independent consultant and is currently working on his own IT services start-up company.

Armando was selected as the STI Knowledge 2001 Customer Support Director of the Year, and has many IT industry certifications. He has received extensive training in business management, customer service, sales and quality assurance from the University of Michigan, the AMA, Disney, Citibank and GE. Armando has presented at many conferences and symposiums and is an accomplished and entertaining speaker, as well as an industry leader.
Session Description:
Data retention, accessing illicit content, harassing emails, non business use of systems. All serious issues with legal and compliance implications that could cost your company millions. This session will focus on provide detailed information and action plans designed to improve IT processes, protect your employees, and your company's assets. Breaches You will leave the session with the groundwork needed to create or enhance a team of 'data investigators’ and be positioned to obtain training, tools, and the approvals of resources, legal, and compliance officers. Make no mistake, inaction can lead to lawsuits and prevention alone is not enough.

The key items covered in this session will include:

  • preventing issues
  • communicating the rules
  • retention and discovery of email
  • desktop investigation
  • chain of custody
  • approval processes

    • At the end of this session you will have the information needed to create or enhance a team of 'data investigators'. You will also have the tools and training to receive the approval of HR, Legal and compliance officers.