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204 -  Understanding How IT Controls Impact IT Performance
 Wednesday, November 07, 200711:15 AM 12:15 PM
Speakers:
Kurt Milne
Managing Director
IT Process Institute

Kurt Milne is the Managing Director of the IT Process Institute. He has over 15 years experience in various marketing management, alliance management, and engineering positions at leading technology companies. His main areas of expertise include IT service management and IT controls, inventory and supply chain management, and computer integrated manufacturing. He is responsible for overall ITPI operations including sponsorship and membership.
Session Description:
The IT Process Institute has completed a study of over 300 companies to understand the impact of IT Controls on a broad range of IT performance measures. We found that a handful of Foundational Controls have the biggest impact on performance. This presentation will uncover 12 foundational controls that predict 60% of the performance variation in the companies studied. We will also highlight why gaining higher levels of process maturity is key for achieving significant benefits with these high impact process controls.