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202
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Communication for IT Professionals: Creating a Shared Meaning
Wednesday, November 07, 2007
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11:15 AM
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12:15 PM
Speakers:
Shannon Schelin
Director, Center for Public Technology
University of North Carolina School of Government
Shannon Howle Schelin, PhD, is the director of the Center for Public Technology at the University of North Carolina’s School of Government. Dr. Schelin designed and implemented the first local government Chief Information Officers Certification program in the nation and successfully graduated the inaugural class in November 2005.She is the director of the Center for Public Technology at the University of North Carolina’s School of Government. Dr. Schelin has numerous publications on public sector information systems, including “Humanizing IT: Advice from the Experts”, with G. David Garson; “Training for Digital Government,” in Digital Government; and “E-Government: An Overview,” in Public Information Technology: Policy and Management Issues. Shannon received her Ph.D. in Public Administration with a concentration in Public Sector Information Systems from North Carolina State University in 2003. She received her M.P.A. from UNC Charlotte in 2000 and her B.A. from UNC at Chapel Hill in 1997.
Session Description:
All too often, IT professionals use a language that is completely inaccessible to the business units they are striving to support and enhance. The myriad of acronyms, words with multiple meanings, and technical mumbo-jumbo lead our internal customers to fear the very sight of an email or document from the IT department. In addition, our CIOs, who act as translators between IT and the business units, often have wholly different needs from technical communications than IT professionals usually supply.
This session will focus on translating some of our “geek speak” into accessible, usable language that will enhance your value to the organization. We will discuss communication strategies for end users, the CIO, and senior management, in both written and oral formats. High-quality communication skills will improve requirements gathering for future projects and assist in developing a strong, grounded relationship between IT and the organization at large, in addition to improving customer service and enhancing business-IT relationships.
Finally, we will discuss ways to empower your users to “speak geek” (albeit a new version of geek speak) so that they can become more savvy in their use and understanding of technology, as well as reduce their apprehension and resistance to technological change and innovation.