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205 -  Innovation Powered by Customer Centricity and Collaboration
 Wednesday, November 07, 200711:15 AM 12:15 PM
Speakers:
Jason Randall
Director of Product Management
Citrix Online

Jason Randall, Director of Product Management at Citrix Online, a Division of Citrix Systems, Inc., is responsible for managing the product lifecycle, including long-range product strategy, positioning and new product development for Citrix Online’s market-leading on-demand access and collaboration solutions, including Citrix® GoToMyPC® remote access, GoToMeeting® Web conferencing, GoToAssist™ remote support and GoToWebinar™Web events. Randall has a comprehensive background in software technologies, with an emphasis in Internet-based collaboration. Previously, Randall was the Director of Product Development at SupplySolution, Inc. where he was instrumental in developing and launching the company’s premier web-based supply chain management service. He has also owned and operated his own technology firm, where he specialized in designing custom Internet solutions and technology planning services.
Session Description:
Beyond a delivery platform, what are innovators and traditional software companies doing to maximize the new on-demand capacities of the Web to put the customer at the heart of every business and technology decision? What is the impact of real-time collaboration on the customer's business and the customer's customers? How is the impact communicated back to the service and software provider? Who's doing something about it?