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Infrastructure Insite
Strategies, best practices, tools and technologies, techniques, and other
relevant IT Infrastructure management topics are covered in each issue of the
ITIM Association's exclusive magazine. You will also find informative industry
information, company and professional profiles, event listings, and more. Each
will be organized and contain information on the 12 ITIM Association focus
areas.
Be sure to Register as an ITIM Association subscriber to ensure you receive your copy.
CURRENT ISSUE: October/November/December 2007
Download your copy of the this issue of Infrastructure InsITe!
Service Help Desk
-Best Practices in Providing IT Services to Mobile Users
Pete’s Perspective
-Measuring Success: Decide what’s important first–then measure
Network Operations
-A Funny Thing Happened on the Way to the Mainframe
Business Alignment
-Trust is the New Money
IT Career
-Work-Life Balance: All Talk and No Action
Service Level Management
-So How Do I Know if My Organization Is Ready for ITIL® v3?
Governance
-Ascending the Data Infrastructure Hierarchy
Business Alignment
-Strategy First
Globalization
-Round, Flat, or Square: Globalization is Not Going Away–Understanding
It and Finding Resources for Managing Its Risks
Tools & Technology
-What Is Run Book Automation and How Can You Make It Work
for Your IT Organization?
Business Alignment
-Simple IT Blind Spots Can Derail Even the Most Strategic
IT Department
ITIM Association News
-2007 Conference & Expo
CURRENT ISSUE: July/August/September 2007
Download your copy of the this issue of Infrastructure InsITe!
Network Operations
-Eight Things You Need to Know About Going Green in a Data Center
IT Compliance
-IT Compliance: Succeeding Today, and Mastering Tomorrow
Tools & Technology
-Could VOIP Hosting Remove the Fear, Doubt and Uncertainty from Your Technology Plans?
Pete’s Perspective
-Common-Sense Customer Service
Service Level Management
-Important Industry News: ITIL Refresh-New Foundations Exams
-ITIL Version 3: The time to stop prevaricating and change your ideas is nearly over!
Governance
-An Agile Approach to IT Governance
Business Alignment
-A Guide to SOA Implementation
Financial Management
-IT-enabled Portfolio Management with Accountability
ITIM Association News
ITIM 2007 Conference & Expo
Download your copy of the this issue of Infrastructure InsITe!
FEATURES
In the Spotlight:
-Susan Cramm
Executive Interview:
-Interview with Kurt Milne
Executive Strategies:
-IT Strategy – Adopting a Process-Centric Approach
-If Perception is Reality, Change the Perception
Service Level Management:
-Getting Started in IT Process Automation and Integration
Security:
-Strategy for Identity Management
Business Alignment
-What Does IT-Business Alignment Look Like Anyway?
-The Essence of Professionalism Will IT Make a Difference in Your Career?
ITIM Strategic Advisory Board
-ITIM Strategic Advisory Board Meets in Colorado Springs
IT Compliance
-Facilitating Compliance Through a Configuration Management Database
Business Continuity
-Is Your Remote Infrastructure Ready for Bird Flu?
Financial Management
-Financial Management for IT Services
Service / Help Desk
-When in Doubt, Fix the Problem
IT Career
-Business Acumen: The New Must-Have Skill
Download your copy of the this issue of Infrastructure InsITe!
FEATURES
Executive Strategies
Why Is Your Blackberry Bad for You and Your Staff?
Executive Strategies Predictions
What Does the Acquisition Juggernaut Tell Us About the Future?
Service Level Management
Light Dawns in the World of ITIL®
Security
Information Security: Down to the Basics
Business Alignment
Ensuring IT Staff Speak Business as Well as Technology
ITIM Association 2006 Conference & Expo
Trip Report
IT Compliance
SOX: How To Exponentially Reduce the Impact to IT
Business Continuity
Why Do Organizations Fail to Plan for Disasters?
Financial Management
IT Financial Management
Configuration Management
What Is It About a CMDB that Will Help Me?
Business Alignment
By Introducing Software Asset Management IT Executives Improve Their Standing
with Senior Management
Governance
"Getting IT Right"–A Seminal Article Revisited
PAST ISSUES
November 2006
FEATURES
Download your copy of the November 06 issue of Infrastructure InsITe!
In the Spotlight
Interview with Pete McGarahan
Business Alignment
This article will offer a definition of IT-business alignment, discuss the obstacles that keep both parties from working together successfully and suggest several strategies for achieving IT-business alignment.
Executive Strategies
A Storage Strategy is Not Optional
Recently, I enumerated a baker’s dozen of strategies that a big shop needs to contemplate. If one went through the whole rigorous management process to develop these strategies, it would leave little resources to accomplish productive work for your institution. Not surprisingly, a singular exception is storage.
Network Operations
Best Practices for Network Operations Center (NOC)
Albert Einstein once said, “The significant problems we face cannot be solved using the same level of thinking we used when we created them.”
Security
The degree to which a business or an organization prepares to defend itself against hacking, intrusion, data theft, the phishing of its customers, also known as “Data Security,” depends on the seriousness with which its C-level executives take the threat.
Configuration Management
Order Out of Chaos: Using Configuration Management to Gain Control of the IT Infrastructure
For those organizations looking for a way to provide better IT services, ITIL’s Configuration Management is the perfect starting point.
Change Management
How to Plan and Implement Change Management in the IT Infrastructure
The objective of Change Management “is to ensure that standard methods and procedures are used, so that change can be dealt with quickly, and with the lowest possible impact of service quality.” All changes should be traceable; in other words, one can answer the question, “what changed?”
Governance
IT governance is the term used to describe how those persons entrusted with governance of an entity will consider IT in their supervision, monitoring, control, and direction of their entity. How IT is applied within the entity will have immense impact on whether the entity will attain its vision, mission, or strategic goals.
IT Compliance
IT professionals from the tier zero telephone call screener to the CIO all have a role to play in implementing and adhering to a compliance program.
Business Continuity
IT Service Continuity Management: Preparing the IT Infrastructure for the Unthinkable
IT Service Continuity Management is not an optional activity. The devastating results of Hurricane Katrina, Rita, Wilma, and the September 11, 2001 attacks have brought home the message for the need for preparedness and recovery loud and clear.
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