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If you have a question about any aspect of technical support and need an answer
quickly, click here to submit your question to our
expert and you'll have an answer in 24 hours or less. Please include the
following information: A brief description of your operation, the number of
staff in your operation, the number of contacts (Telephone, Email, Chat, etc.)
that your department handles each day.
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| Q |
Scott asks, I'm looking for a ITIL v3 Service Management Training program for a member of my team. Any suggestions for who provides a quality program that will be teaching the new v3 model this year?
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| A |
Scott, there are dozens of training companies that will be happy to take your money. Unfortunately, ITIM is vendor neutral and we can't recommend any particular company or we suffer the wrath of the lawyers. However, there are two things that you can do:
*Do a Web search using the terms and you'll get a list of vendors.
*Send me an eamil at RLast@thinkhdi.com with in the Subject Line and I can offer you an additional option.
Robert Last
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Robert
Last
Content Manager
HDI
Bob Last has 18 years experience in the technical support industry as a software support manager, help desk manager, project manager, trainer and consultant.
He specializes in real time technical support management , developing metrics programs, teaching problem solving and troubleshooting methodologies, strategic planning for support centers and training for technical support personnel. He is the author of over two dozen white papers and articles on technical support operations and management. Based in Cleveland, OH, he is the Content Manager for HDI.
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