ITIM 2007 - IT InfraStructure Management Conference and Expo

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Platinum Sponsors

	FrontRange Solutions 4120 Dublin Boulevard, Suite 200 Dublin, CA 94568 925-404-1800 925-404-1306 www.frontrange.com
FrontRange Solutions USA Inc., provides Service Management and CRM solutions through the award-winning GoldMine® family of solutions for business relationship management, team-based contact management and sales forces automation; and HEAT® solutions for complete service management, including Help Desk, Knowledge Management, Asset Management and Service Level Management.

	Numara Software 2202 N. Westshore Boulevard, Tampa, FL 33607 813-227-4900 813-227-4501 www.numarasoftware.com
Numara Software, Inc. (formerly Blue Ocean Software) is a global provider of service desk management solutions for IT help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments. The company’s flagship products, Numara Track-It! and Numara FootPrints are represented at 50,000 customer sites worldwide.

Gold Sponsors

	ASG 1333 Third Avenue South, Naples, FL 34102 239-435-2200 239-213-3592 www.asg.com
ASG’s Business Service Platform™ (BSP) monitors, reports on, and manages IT, preventing technical issues from interrupting vital business processes and services. ASG's BSP features dynamic, industry-specific dashboards and an analyst-recognized metadata repository, Rochade®, as the foundation of a full-fledged MetaCMDB, enabling ITIL and other critical regulatory compliance initiatives.

	Axios Systems 2214 Rock Hill Road, Suite 501 Herndon, VA 20170 703-326-1357 703-326-0429 www.axiossystems.com
Axios Systems is a leading provider of Best Practice-based ITSM solutions. The company’s customer-centric approach combined with award-winning enterprise solutions enable customers worldwide to align Service and Support organizations with their overall business goals. Axios Systems is headquartered in the UK, with offices across the Americas, Europe, Middle East and Asia-Pacific.

	Bomgar 578 Highland Colony Parkway, Suite 300 Ridgeland, MS 39157 601-519-0139 601-510-9080 www.bomgar.com
Bomgar™ offers the only appliance-based remote support solution on the market - the Bomgar Box™. Because its appliance-based architecture keeps all customer data in house, Bomgar™ gives companies a strong compliance posture. Bomgar™ also integrates easily into your company's infrastructure, simplifying the management of the largest of help desks. And as a one-time-buy, Bomgar™ lets you achieve a significantly lower total cost of ownership compared to monthly service solutions.

	CA 1 CA Plaza, Islandia, NY 11749 631-342-6000 www.ca.com
CA (NYSE: CA), one of the world's leading independent, enterprise management software companies, unifies and simplifies complex information technology (IT) management across the enterprise for greater business results. With our Enterprise IT Management vision, solutions and expertise, we help customers effectively govern, manage and secure IT.

	CompTIA 1815 S. Meyers Road, Suite 300 Oakbrook Terrace, IL 60181 630-678-8300 630-678-8384 www.comptia.org
CompTIA is a global trade association representing the business interests of the information technology industry. CompTIA A+ is the leading vendor neutral credential that validates the skills required for entry-level IT technicians. There are currently more than 600,000 CompTIA A+ certified professionals worldwide. To learn more, visit certification.comptia.org/a+.

	CrossTec Corporation 500 NE Spanish River Blvd., Suite 201 Boca Raton, FL 33431 (561) 391-6560 561-391-5820 www.crossteccorp.com
Refresh your Help Desk with CrossTec. Richmond SupportDesk is a cost-effective, easy to use, and configurable Service Management solution that is compatible with ITIL standards. CrossTec Remote Control is the latest development in remote PC support and desktop management. CrossTec ResQRemote provides instant remote support anywhere via an Internet connection.

	e4e Inc. 3979 Freedom Circle, Santa Clara, CA 95054 408-764-5101 408-982-5401 www.e4e.com
e4e is a global business services company, delivering business value through services in our chosen vertical markets. We provide our customers with utility services based on a combination of domain knowledge, relevant technologies and a reliable global service delivery model. CIOs and IT executives take advantage of e4e’s Applications and Infrastructure Management (AIMS) solutions to deliver real business benefits by reducing total cost of ownership, speeding deployment, standardizing operations processes and letting the business focus on its core competencies. For more information please visit our booth at # 506 and our website at www.e4e.com

	EXIN USA 800 Hingham Street, 101 A-N Rockland, MA 02370 781-878-1235 781-878-4332 www.exin-exams.com
EXIN is an independent, worldwide IT examination provider with more than 40 years of experience. It is EXIN’s mission to guarantee the quality of the IT sector and the IT professionals working in this sector by means of independent testing and certification. With examinations for standards as ITIL®, ISO/IEC 20000/SQM, MOF, TMap and ASL, EXIN plays an important role in the development of international qualification programs.

	Infra Corporation 5000 E. Spring Street, Suite 750 Long Beach, CA 90815 562-733-7500 562-733-7501 www.infra-corp.com
Infra Corporation is an international developer of infraEnterprise, 100% web-based software, designed for automating IT service management processes: incident, problem, change, configuration, and service level management for corporations requiring an enterprise-wide solution. The infraEnterprise solution reduces costs and provides flexibility through web technology, integration, process improvement, and customer empowerment.

	M-Tech Information Technology, Inc. Suite 500, 1401 1st Street South East Calgary, AB T2G2J3 877-386-0372 403-233-0725 www.mtechit.com
M-Tech offers complete identity management solutions enabling organizations to securely and efficiently manage the user lifecycle across applications and systems. M-Tech’s IDM Suite combines ID-Synch® for user provisioning, P-Synch® for password management, ID-Access® to manage user access rights, ID-Certify® to review and clean up stale privileges and ID-Archive™ to securely manage sensitive credentials.

	NetworkD Corporation 3300 Irvine Avenue, Suite 261 Newport Beach, CT 92660 949-222-2287 949-222-2226 www.networkd.com
Established in 1996, NetworkD Corporation is a leading provider of Desktop Systems Management and Help Desk solutions to enterprise organisations worldwide. Focusing on solutions that take the best of ITIL and operational best practices, NetworkD offers best-of-breed solutions in the areas of asset management, desktop management, help desk management, network management, server management, and OS deployment. NetworkD is a leading information technology support provider with offices in North America, Europe and Asia Pacific regions.

	Robert Half Technology 2884 Sand Hill Road, Menlo Park, CA 94025 650-234-6000 650-234-6930 www.rht.com
With more than 100 locations in North America and Europe, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis, for initiatives ranging from web development and multi-platform systems integration to network security and technical support. For more information about Robert Half Technology or to learn about online job search opportunities, please visit rht.com.

	TechExcel 3675 Mt. Diablo Boulevard, Suite 200 Lafayette, CA 94549 925-871-3900 925-871-3991 www.techexcel.com
TechExcel's Service and Support Management solutions provide enterprises with total visibility and actionable intelligence for all service desk, asset management and CRM business processes. The fully integrated service desk solutions support ITIL best practice methodologies and deliver improved financial performance, increased management functionality and organizational alignment.

	Third Sky 607 Market Street, Third Floor, San Francisco, CA 94105 866-708-4759 415-520-2226 www.thirdsky.com
Third Sky, Inc. is a services company dedicated to providing Service Management solutions “in the Real World” to a broad range of clients in all market sectors. We are a full-service provider with core competencies including ITSM Education, Process Consulting and Technology Solutions.

	WebEx Communications, Inc. 3979 Freedom Circle, Santa Clara, CA 95054 408-435-7000 408-496-4353 www.webex.com
With 2.3 million registered users, WebEx, now a part of Cisco (Nasdaq: CSCO), is the global leader in on-demand applications for collaborative business on the web. WebEx offers a full suite of web collaboration applications for specific business processes including marketing, sales, training, and support. Companies of every size gain strategic advantage by using WebEx to replace high-cost/high-touch interactions with efficient web-touch interactions. WebEx applications work across firewalls and across platforms, making them ideal for both internal and external collaboration. WebEx provides its services over the WebEx MediaTone Network, a secure global network specifically designed for on-demand applications.

Exhibitors

	AdventNet 5200 Franklin Drive, Suite 115 Pleasanton, CA 94588 925-924-9500 925-924-9600 www.adventnet.com
ManageEngine ServiceDesk Plus is a web-based integrated Help Desk and Asset Management software which integrates ticketing, Asset Tracking, Purchasing, Contract Management, and Knowledge Base. ManageEngine Desktop Central is a web-based remote Windows Desktop Administration software that provides, Remote Configurations, Active Directory reports, Patch Management, and Remote Desktop Sharing.

	Avatier Corporation 12647 Alcosta Blvd. #140, San Ramon, CA 94583 925-217-5170 925-275-0853 www.avatier.com
Avatier Identity Management Suite delivers next generation user provisioning and password management for organizations worldwide facing security exposure, compliance mandates and spiraling IT costs. Mid-sized to large enterprises depend on Avatier software to secure and streamline end-user access to enterprise resources, simplify administration, and reduce help desk calls.

	Big Bang LLC 1110 N. Old World 3rd Strret #215, Milwaukee, WI 53203 414-225-9075 414-225-9603 www.uiu4you.com
Experts in hard drive imaging, Big Bang provides nationwide training and consulting for Symantec Ghost, working with our customers on operating system and software deployment, as well as user migration. Additionally, we developed the Universal Imaging Utility, which creates a hardware independent Windows image for deployment to any hardware platform.

	Cherwell Software 12295 Oracle Boulevard, Suite 200 Colorado Springs, CO 80921 719-386-7000 719-386-7001 www.cherwellsoftware.com
Cherwell Service Desk is a web-enabled software solution designed to meet the IT service management needs for mid-sized companies. Implementing ITIL standards and built using the latest .NET technology, this is the most feature rich, yet easy-to-use system in the market.

	Cordaware GmbH Informationslogistik DerbystraBe 5, 85276 Pfaffenhofen, Pfaffenhofen, Germany D-85276 49(0)700-26 73 29 27 www.cordaware.com
Cordaware specializes in modern information and notification systems for companywide real-time information management. Cordaware bestinformed allows companies of any size to react to events and disruption at once. So, in case of incidents it is possible to send an instant live ticker to all concerned users, to inform them about known errors and the state of problems and incidents.

	Gurus2Go/Signature Technology Group 2424 West Desert Cove Ave, Phoenix, AZ 85029 602-470-1110 602-470-1112 www.gurus2go.com
Gurus2go, a Signature Technology Group services company, is one of the nation’s leading providers of information technology services with unique ability to service clients from a large corporate campus to smaller field offices located throughout the country with customized maintenance or on-demand service programs. Visit us at booth #116.

	iET Solutions 959 Concord Street, Framingham, MA 01701 508-416-9010 508-416-9008 www.iet-solutions.com
iET Solutions develops, markets, and supports award-winning software applications for the IT service management market. iET ITSM, iET CMDB Discovery, iET CMDB Intelligence, and iET Process Analyzer combine fast and efficient service desk performance with the comprehensive back office management capabilities needed to continuously improve and optimize the IT infrastructure.

	IT Process Institute, Inc. 2096 Cresent Avenue, Suite 104 Eugene, OR 97408 541-485-4051 541-485-8163 www.itpi.org
The IT Process Institute (ITPI) is an independent research organization that exists to support the membership of IT audit, security, and operations professionals. Our mission is to identify proven practices that help IT executives improve the performance of their organizations. Our shared research model allows participating organizations to get data about what is proven to work. We also provide opportunities for IT practitioners to help direct and shape the research to meet their specific requirements areas of interest. Stop by the ITPI booth to find out more about our latest change, configuration and release study findings and benchmark.

	LTI - IHS 432 Park Avenue South, New York, NY 10016 212-453-1000 212-453-1127 www.lev-tech.com
IHS Support Solutions is Leveraged Technology, Inc. We specialize in help desk and support center solutions that allow our clients to deliver the highest level of service while reducing costs. We utilize over 20 years of experience to improve your business and operational objectives and goals.

	Marval Group North America, Stroma Inc. 19 Legault Street, North Bay, Ontario P1B8Z4 705-840-6000 705-840-6001 www.stroma.ca
One of Canada's premier Service Management organizations and Value-Added resellers of ITSM Software will be previewing Open MSM, Europe’s leading Integrated IT Service Management solution from the Marval Group. Recognized as the leading ITIL compliant tool, MSM is used by the owners of ITIL (OGC), as well as 8 of the last 11 prestigious ITSMF Service Management Project of the Year winners in Europe. Marval are also the Co-Authors of ITIL and ISO 20000, and are ISO 20000 certified. Stroma personnel will be available to demonstrate Open MSM at booth # 212.

	Motorola, Inc. 1303 E. Algonquin Road, Schaumburg, IL 60196 847-576-5000 www.motorola.com
Motorola is known around the world for innovation and leadership in wireless and broadband communications. Inspired by our vision of seamless mobility, the people of Motorola are committed to helping you connect simply and seamlessly to the people, information, and entertainment that you want and need. We do this by designing and delivering "must have" products, "must do" experiences and powerful networks – along with a full complement of support services. A Fortune 100 company with global presence and impact, Motorola had sales of US $42.8 billion in 2006. For more information about our company, our people and our innovations, please visit www.motorola.com.

	New Horizons Computer Learning Centers 1900 S. State College Blvd., Suite 650 Anaheim, CA 92806 800-725-3276 www.newhorizons.com
With over 300 centers in 60 countries, New Horizons is the world’s largest independent IT training company. Over the past 25 years, New Horizons has delivered a full range of technology and business skills training through innovative learning methods that have transformed businesses and helped 25 million students reach their goals.

	Pepperweed Consulting 9465 Counselors Way, Indianapolis, IN 46240 888-229-0145 www.pepperweed.com
Pepperweed's Promise: We’ll be the real deal. We’ll stay abreast of the latest industry buzz. We’ll separate fact from fiction. We’ll truly listen to you. We’ll talk to you in language you can understand. We’ll help you apply the IT processes, practices, and technologies that will enable your organization to achieve a higher level of IT value.

	PureShare 29 Kings's Landing Private, Ottawa, ON K1S 5P8 613-236-1644 613-445-2800 www.pureshare.com
PureShare is a metrics management software vendor that develops proactive, web-based corporate performance monitoring and enterprise reporting applications. PureShare’s proactive metrics management applications empower business users to see key performance indicators (KPI) in real-time and allow business managers to accurately gauge performance. For information, contact PureShare at 866.636.6065, or visit www.pureshare.com

	Service-now.com 120 South Sierra Avenue, Solana Beach, CA 92075 858-345-1434 858-720-0479 www.service-now.com
Service-now.com is the leading provider of On-Demand IT service management solutions. Our integrated suite of ITIL enabled applications is simple to use, flexible and auto-upgradeable. Using Service-now.com software as a service allows customers to conserve capital through subscription based licensing. IT professionals can focus on running their business and supporting their customers as opposed to implementing, maintaining and upgrading a set of complex applications.

	TechTeam Global, Inc. 27335 West 11 Mile Road, Southfield, MI 48033 248-357-2866 248-357-2570 www.techteam.com
TechTeam Global, Inc. is a worldwide provider of IT and business process outsourcing services to Fortune 1000 corporations and a full range of commercial and government organizations. Using the ITIL framework, TechTeam provides fully integrated service desk, desktop management, and network and server management services to deliver high quality results-oriented solutions.

	Touchpaper 440 Ninth Avenue, New York, NY 10001 646-205-3400 646-205-3499 www.touchpaper.com
With over 20 years of experience, Touchpaper is one of the most established and respected international providers of IT Business Management (ITBM) solutions, encompassing IT Service Management, Customer Service Solutions and Network and Systems Management. Touchpaper now has over 1,800 customers around the world. Its headquarters are located in the UK, with offices in the Americas, Europe and Asia Pacific. For further information, please visit our website at http://www.touchpaper.com or email intouch@touchpaper.com

Industry Analyst Sponsor

	Forrester Research, Inc. 400 Technology Square, Cambridge, MA 02139 617-613-6000 617-613-5000 www.forrester.com
Forrester Research, Inc. (Nasdaq: FORR) is an independent technology and market research company that provides pragmatic and forward-thinking advice to global leaders in business and technology. For more than 24 years, Forrester has been making leaders successful every day through its proprietary research, consulting, events, and peer-to-peer executive programs. http://www.forrester.com.