Pre-Conference Workshops
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Pre-conference workshops may be purchased in addition to, or separate from the core conference
Pre-Conference Workshops (3-day) - November 4-6, 2007
Sunday, 9:00 am - 5:00 pm • Monday, 9:00 am - 5:00 pm • Tuesday, 9:00 am - 4:00 pm
Pre-Con 1
ITIL®v3 Foundations Certification
Rae Ann Bruno,
Business Solutions Training, Inc. , Katherine Lord,
K.A. Lord ITSM Consulting
Pre-Conference (2-day) - November 5-6, 2007
Monday, 9:00 am - 5:00 pm • Tuesday, 9:00 am - 4:00 pm
Pre-Con 2
Senior IT Leadership Boot Camp
Thornton May,
IT Leadership Academy
Pre-Con 3
Plan and Improve (Availability, Capacity, IT Service Continuity) Processes Workshop
John Custy,
JPC Group
Pre-Con 4
ITIL® Planning to Implement Service Management
Jim Bolton,
Propoint Solutions, Inc.
Pre-Con 5
How to Design a Service Catalog According to ITIL V3 Best Practices
Ed Contini,
newScale, Inc.
Pre-Conference (1-day) - November 6, 2007
Tuesday, November 6, 2006, 9:00AM - 4:00PM
Pre-Con 6
Leading From the Back
Susan Cramm,
Valuedance®
Pre-Con 8
Understand the Enterprise: The Critical Role of Technology in Achieving Organizational Success
Shannon Schelin ,
University of North Carolina School of Government
Pre-Con 9
Visible Ops™ Workshop: Starting ITIL in 4 Practical Steps
Kurt Milne,
IT Process Institute, George Spafford,
Pepperweed Consulting, LLC