Sessions
Home
ITIM 2007 Invitation
Register Now!
Registration Info
Conference Program
Conference Packages
Pre-con Workshops
Keynotes
Sessions & Tracks
Hotel Information
Networking Activities
Exhibit Hall
Exhibitor Information
Press Room
Speaker Interviews

Conference Brochure

ITIM Association

Speaker Whitepapers
905 -  Evaluating Outsourcing? Tips to Ensure BPO Success
 Friday, November 09, 2007, 11:30 AM - 12:30 PM
Speakers:
Anna Frazzetto
Vice President Technology Solutions
Harvey Nash USA

Anna Frazzetto is an IT executive who has architected, implemented and overseen application development, managed services and outsourcing/offshoring initiatives at Global 1000 as well as mid-size companies. In more than two decades of IT leadership, she has developed and overseen technology practices in numerous organizations and held strategic responsibility for managing large-scale help desk, application development, data center and outsourcing/offshore practices. A leader in the IT services industry, Anna today spearheads the development and implementation of technology solutions for Harvey Nash’s network of nationwide offices.
Session Description:
Deciding to outsource any function is not easy. Trusting an outsider with internal business responsibilities requires confidence in client service and performance. How do you develop that confidence? What traits and services you should be assessing when evaluating outsourcing suppliers?

Anna Frazzetto will present recommendations to help IT business leaders assess potential BPO and managed service solutions providers including a list of outsourcing engagement requirements and a number of critical evaluation guidelines and suggestions.

In this session you will learn:

  • How to vet potential partners thoroughly.
  • How to weigh traits and services against needs and requirements
  • How to determine which processes to outsource and which to manage in-house
  • What to do internally to ensure outsourcing success

    • Come learn how to scrutinize potential providers and gather evidence of their ability to deliver timely, high-quality and cost-effective solutions before making your decision.