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Change, Configuration, and Release: What’s Really Driving Top Performance?
by IT Process Institute
The Information Many IT organizations turn to industry-recognized best practices frameworks such as the IT Infrastructure Library (ITIL) to standardize their most important IT service management processes. Of those processes, change, configuration, and release are crucial operating practices that enable a stable and secure computing environment.
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Process maturity matters: The key to unlocking the power of IT controls
by IT Process Institute
A recent study conducted by the IT Process Institute and funded by the Institute of Internal Auditors Research Foundation finds that IT controls improve the performance of a range of key IT operating processes. In addition, there is a small set of foundational controls that impact performance more than others across the organizations in the study. The findings indicate that implementing these controls at a high level of process maturity appears to be the key that unlocks the performance improvement potential of these controls. Data that quantifies the different levels of performance of companies studied suggests significant performance improvement potential related to the implementation of foundational controls.
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