ITIM Association - ITIM Events

This five-part webinar series will take you through ITIL Change Management, Service Level Management, and Configuration Management. It will conclude with the relationship between Sarbanes-Oxley and the IT organization. From the webinars below, select (with a check mark) the ones you are interested in joining. You will only need to register once for a single webinar, multiple webinars, or the entire series. You will receive a confirmation of your registration and an email reminder prior to each scheduled webinar.
	June 29^th 1:00 pm EDT	ITIL Change Management
		Hosted by Lisa Perri IT Service Management Product Marketing Manager FrontRange Solutions	Presented by Peter Pace Manager, Integrated Production Services United Airlines
		Change Management is one of the most effective areas in which you can make improvements toward better IT governance and Sarbanes-Oxley Section 404 (Certification of Internal Controls) compliance. This webinar will take you from Change Management within the IT Infrastructure Library (ITIL) Best Practices framework – to practical implementation in your service management / support center environment.

	July 19^th 1:00 pm EDT	ITIL Service Level Management
		Hosted by Jason Holmberg Product Manger, HEAT® FrontRange Solutions	Presented by Jim Bolton President Propoint Solutions
		Maintaining and improving IT service quality is the goal of Service Level Management. This webinars will guide you on how to better manage escalations, have better communication between IT and third-party providers and improve customer satisfaction by aligning services with the proper line of business.

	August 23^rd 1:00 pm EDT	ITIL Configuration Management Database (CMDB)
		Hosted by Alastair Trower Senior Product Marketing Manager, EMEA FrontRange Solutions	Presenter TBA
		Configuration Management is the Foundation of all ITIL processes and the core to an effective Service Desk. But what is the mystery behind a CMDB? Join this webinars to find out.

	September 20^th 1:00 pm EDT	ITIL Configuration Management Database (CMDB)
		Hosted by Janie Chung Product Director, IT Service Management FrontRange Solutions	Presenter TBA
		Now that you know the ABC’s of a Configuration Management Database, join this webinars to move the strategy into reality and learn best practices for implementing a CMDB.


	October TBA	Sarbanes-Oxley and What it Means to the Service Desk
		Hosted by Jim Blayney Product Director, IT Service Management FrontRange Solutions	Presented by Michael Bargerhuff Associate Director, IT Process Governance Apollo Group, Inc.
		Sarbanes-Oxley has specific implications for IT and the internal controls of your organization. Now that public companies have taken the leading in preparing for SOX audits, many private and nonprofits are examining their controls processes as well. Learn some of the keys of SOX and how your IT organization can prepare.